I was the first person the scene, and had Christina call 9-1-1 while I attended to the passengers of the vehicle. Before I could even get to the car, a little boy about 9 or 10 years old came stumbling out of what was the back window. He was screaming and obviously freaked out. I helped him to safety with Christina. I then checked in the back seat, and found a 4 year old little girl crying. I pulled her out and handed her off to Christina. While she was directing the dispatcher to our location, I crawled on top of the vehicle and pried the drivers side door open. I think it was a moment of super-human strength because the door was badly mangled, but I got it open and started talking to the occupants of the vehicle. There was a man sitting in the drivers seat hanging by his seatbelt. There was also a woman down below who had a bible in her hand, complaining that she wanted to get out. No blood, no bones (the airbags didn't even deploy). The gentleman was able to get out, so another responder and I helped him climb out of the car. I asked the woman if she had hit her head in the accident, she said, "yes" on the roof. I told her to look at me, so I could see if she her pupils were dilated (indicator of whether she was in shock). She seemed to be fine. I asked her if she could feel her toes. I had her squeeze my hand and she still had a firm grip. We contemplated rolling the car over, but decided against it in case she had any neck injuries.
Then the police and fire arrived. It actually took them a while to get there (or last it seemed like it). Then we went through all the usual questions. After we gave them our information, we wrapped it up and headed off to the airport. Luckily, I had left with plenty of time, but now I was still crunched for time due to the accident.
I got to the airport, waited in a long line with only three agents checking people in, and got my boarding pass. I made my way over to security. After getting in line, alarms started to sound, and everyone just stood there looking at each other. I gave up, and ran down to the other security screening checkpoint. Now I was only 30 minutes from departure. I sat down in a squishy chair and checked my email real quick. After that I got up to get in line to board.
If the security checkpoint had been the least of my problems, that would have been fine. After taking the short flight up to Albany on Southwest Airlines, we landed and I turned my phone back on. There was a voicemail message from a number I didn't recognize.
"Hello Mr. Bauer, this is Sandy at Baltimore. You left your wallet in the gate area at A11. Please call XXX-XXX-XXXX to let us know what you'd like us to do with it."
That's got to be wrong my wallet was right in my back pocke---- OH #*$&$!
I figured it wouldn't be a big deal. Just have them send it on the next flight, right?
WRONG!
After going down to the ticket counter in Albany, I was greeted by the less than friendly supervisor, Mei. She was quite grumpy and did not want to really assist in any way. I asked her to please check with Baltimore to see if they could send it on the next flight. "Sir, our policy is not to send unchecked baggage on flights without a passenger" was her response. Um, ok. This isn't baggage. It's a wallet. She called Baltimore, and came back out and said to me, "I'm only going to say this one more time. I'm not putting that baggage on a flight up here." So the next option would be FedEx. Right? WRONG! FedEx wouldn't be able to deliver it until 10:30 am on Tuesday. A day AFTER when I'm supposed to board a train with my boys to go to Boston.
I explained my plight, and how I wouldn't be able to board the train, rent the car I had reserved, nor check into the hotel I had reserved without my wallet. Yes, I was a doofus for forgetting my wallet in a chair at BWI. But this was even more idiotic for not putting it on the next flight.
Frustrated, and wracking my brain as to how to solve this dillema, I walked over to United Airlines and asked them if they had any flights, since I have a ton of miles on United. They said that they would just put the wallet in a box and send it if it were them. Preaching to the choir fellas. Preaching to the choir.
Finally I asked the lovely Mei, if I had time to fly back to BWI and get my wallet and fly back. "Sure," she says. The ticket will be $631.40 round trip. Ugh. That's a bit out of my Staff Sergeant budget. My Southwest Rapid Rewards account is at 15.5 credits toward the 16 needed for a free flight. Can we just bump it up since I have a flight booked and ready to earn me the need .5 credit? Nope. Roadblock #3,455 for the day.
Wait! My Aunt and Uncle who travel Southwest always have reward certificates. I called them. I was in luck. So I did a conference call on my cell phone and booked a ticket. They told me I could pay the 9-11 security fee at the airport. I told them, I had cash in my pocket, and that wouldn't be a problem. So I went up to the ticket counter. "Sorry, we need a credit card, can't take cash for this, the computer won't let us," was the response. Roadblock #3,456 for the day.
So I called back to Southwest and attempted to pay for the $5.00 fee over the phone with my mom's credit card. The lady tells me, "Sorry you don't have enough credits to cover this flight." Huh? I'm not trying to use mine, I'm trying to use my Aunt's. After that whole debacle, we got it paid for, and I went over to the kiosk to print out the new boarding passes (for my flight down to BWI and my flight back to ALB). I asked the supervisor Mei if I needed any special documentation since I didn't have my ID on my person. "Nope, they'll know what to do at security."
So, I get to security, and explain the whole situation. For the 11th time today, they ask me, "Why don't they just put your wallet on the next flight?" Preaching to the choir ma'am. Preaching to the choir. She informs me, "I'm going to have to ask my supervisor about this. Do you have anything with your name on it?" I rummaged through my backpack only to find my Maryland hunting license. That's all I've got. A stinking hunting license. Woopdy-Doo! That isn't going to cut I guess. So they sit me down in the corner for some apperant violation of Code Chartreuse, and they proceed to call headquarters TSA in Washington DC. Some arbitrary questions were asked, such as:
- What month were you born?
- What kind of car is registered in your name?
- Where do you live?
- What's your name?
- Does anyone else live in the same household as you?
Apperantly I had given enough correct answers to prevent the dreaded snap of a rubber glove and the statement of "Bend over and spread your cheeks" to be issued. I was cleared to go.
Now, there was an earlier flight to get me down to BWI sooner which departed about an hour ago at 5:20 pm. I asked the gate agent if I could go standby. "Nope, out of the question. You're on a Rapid Rewards Ticket. It's our policy not to let passengers go standby on those" was her response. What a surprise. On any other day, rules would have been interpreted, and applied to the situation, with an ounce of common sense. I guess February 15th is "National Blindly Follow the Policies Day".
So here I sit with my laptop plugged in waiitng for my flight to depart in an hour or so. Upon arrival at BWI I will hopefully have someone waiting with my wallet in hand, where I will do the "Truffle Shuffle" to my departing gate (I have a 10 minute turnaround at BWI). Then I'm back on a flight to Albany.
Luckily, my mother has a friend who lives 10 minutes from Albany Airport. She is spending some time visiting while I get a tour of multiple Southwest aircraft.
Hopefully I won't have any delays. Otherwise, I'm screwed. What fun.
So on this note, I just want to give a heartfelt blogger "THANK YOU" to Southwest for this lovely day of travels.
THANK YOU!!!
For some reason, I have to say, the Southwest slogan "Luv is in the air" does not apply to my experience today. A pissed off passenger is in the air though.
Moral of the story: No good deed goes unpunished.
2nd Moral of the story: Don't let your wallet fall out of your pocket - jackass!